Professional support solutions available every day of the week

As one of Hungary’s largest providers of assistance services, we offer our corporate partners a reliable foundation, provide expert assistance to individuals, and build a stable network with our professionals.

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Assistance services

Online services and join our Company

Customer-focused services

Increase the loyalty of your customers or colleagues with our services!

Thanks to our wide range of services, we are the ideal partner for companies that have a large customer base or workforce.

With our 24/7 expert call center, more than 1,000 service partners and over 2,000 doctors, we can provide assistance with the following:

Organization of healthcare
services
IT support
Home emergency assistance
Legal assistance
Roadside assistance
Home renovation
Travel insurance assistance
Claims handling
Customer service representative

Call Center 24/7

Our in-house Call Center, staffed by more than 120 skilled professionals, is equipped to handle complex tasks as well.

120+ expert staff members
1000+ service partners nationwide
2000+ cooperating doctors
24/7 availability

HEALTH BRANCH

Main Healthcare Service Organization Services

  • Coordination of outpatient specialist care with private healthcare providers
  • Coordination of diagnostic examinations
  • Virtual telemedicine and prescription services
  • Second medical opinion in cases of serious illness
  • Reimbursement and claims handling
  • Gatekeeper function and close claims monitoring

Additional Services

  • Healthcare Advisory Call Center service. Professional telephone consultation on health and wellness-related matters:
    • Dietetic and nutritional advisory service
    • Lifestyle counselling service
    • Medical report interpretation service
    • Online Medical Consultation (Information Service)
  • Service coordination
    • Screening examinations
    • Day surgeries
  • Coordination of medical treatment abroad
  • Cancer diagnostics and development of treatment plans

HELP BRANCH

Main Property Assistance and
Claims Handling Services

  • Home Assistance: Emergency repair professional referral across 7 trades
  • Vehicle Assistance: Vehicle recovery anywhere in the world
  • Travel Insurance Assistance
  • Damage Restoration: Coordination of building renovation services
  • Repair of lightning damage
  • Property maintenance services

Additional Services:

  • IT Assistance: Support for problems with personal IT devices (e.g. laptops, phones, tablets)
  • Legal Assistance
    • Cybersecurity legal assistance
    • Real estate legal assistance
  • Coordination of repairs under extended warranties
  • Obtaining repairability / total loss assessments
  • Boiler servicing
  • Installation of electric vehicle charging stations

Modern Assistance solutions for
Your customers, too

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We handle requests in the following professions

2.000.000 people

Nearly 2 million customers

1.000 partners

More than 1,000
service partners

2.000 doctors

More than 2,000
registered doctors

300 institutions

More than 300
private healthcare
clinic partners

92
%
NPS

Over 90%

customer satisfaction
NPS score

Clinic rating

4.7/5

Our core values

Call Center 120+ employees

Our team of more than 120 skilled, in-house customer service professionals provides fast, expert and targeted assistance from the very first point of contact.

Measurable performance

Our SLA-based operations ensure transparent, quantifiable service performance and regular reporting.

Qualified Partner Network

We provide service delivery guarantees and quality control for services delivered through our partner network.

Hungarian Management

Decisions are made locally in Hungary by our management team – quickly, responsibly and flexibly.

Proprietary IT systems

Our customized core IT systems integrate flexibly with our partners' technology environments and existing market solutions.

Tailored solutions

We fully tailor our services to our clients' requirements, enabling us to create truly unique solutions that differentiate our partners in the market.

Customer-focused solutions that make a difference

Our experienced team works every day to support your success.

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Our Mission

For our insurance and corporate clients, we are not merely a service provider, but support them as a reliable long-term partner.


In healthcare assistance, we help our customers navigate the private healthcare system, from appointment scheduling through diagnostics and treatments to documentation, ensuring that insurance coverage is backed by genuine access to high-quality care.


Relying on our nationwide network of professionals, we work to ensure that our customers know they can rely on us 24 hours a day, 365 days a year, whenever they need us most – whether it is water damage, a heating problem, roadside assistance or another unexpected situation.


Healthcare and technical assistance

We believe in long-term relationships built on trust with our customers, partners and each other.

Our work is founded on trust, expertise and a continuously evolving, customer-focused approach.

Featured partner

Alfa Vienna Insurance Group Zrt.UnionDoktor24WMCAffideaSwissBEKTritonLIV Duna Medical CenterREGOSZMedicina EgészségközpontTESCO-GLOBAL Zrt.AVALON Car(e) Services Kft.Ivanics GroupATLASZ Munkaerő Közvetítő Kft.MVM Next Energiakereskedelmi Zrt.MVM Mobiliti Kft.Mercur Rent a Car Kft.Click On Hungary Kft.Shell Hungary Zrt.